Frequently Asked Questions

Got a question about our services, people, or how we work? You’ll find the answers here — simple, direct, and straight from our team.

Are your security officers licensed?

Yes. All our officers hold current Queensland Security Licences and required clearances.

Can your security and concierge teams work together?

Yes. They often do. Our approach is to make front-of-house and security work as one seamless service.

How far do you service?

We’re based in Brisbane and cover South East Queensland, including the CBD, South Brisbane, Logan, Gold Coast, and Ipswich.

What industries do you work with?

We work across commercial offices, residential towers, retail centres, mixed-use precincts, and industrial sites.

Do you manage visitor access and deliveries?

Yes. Our concierge and security teams manage daily building access, including guests, trades, and service providers.

What kind of reporting do you provide?

Simple, clear reports that outline who was on site, what was checked, and any issues that came up — nothing overly complicated.

How do you keep communication clear between teams?

We use direct channels between management, officers, and clients, so nothing gets lost in layers of admin.

Can you work with our existing building management software?

Often, yes. We adapt to your systems and processes to keep things simple for your team.

Why should we choose DevSec?

Because we focus on people, consistency, and reliability. We stay close to the work and take pride in doing things properly.

Do you provide the same officers at each site?

Wherever possible, yes. We prioritise consistency so our team gets to know your site and the people who use it.

Do you offer 24/7 coverage?

Yes. We provide daytime, after-hours, overnight, and rotating roster coverage depending on what the building needs.

Are your staff directly employed by DevSec?

Yes. We don’t subcontract our security or concierge staff. Every person on your site works directly for DevSec.

Can you help with temporary or short-term coverage?

Yes. We handle both ongoing contracts and short-term assignments during holidays, events, or staff transitions.

How do mobile patrols work?

We schedule patrols to suit your site and timing needs. After each patrol, you get a clear report with any findings.

What kind of electronic security systems do you install?

What kind of electronic security systems do you install?

Can you integrate new systems with our existing setup?

Yes. We assess what you already have and recommend upgrades or integration options where possible.

How do you handle emergencies or incidents?

Our team follows clear site procedures and communicates immediately with your building management or emergency services when needed.

What’s your process for new clients?

We start with a site walk-through to understand your building and your needs, then provide a clear service plan and handover.

Need reliable security?

Let’s talk about your site. Call 1300 405 259 or book a quick walkthrough.